During your interaction with the application, there may be instances where documents provided by the Transport/Logistics Company are not correctly assigned to the appropriate section or the entered data does not match the information contained in the attached file. In such cases, improperly added documents can be rejected. To reject a document:


  1. Open the "Carriers" tab, and then navigate to the section containing the document you wish to reject.
  2. In the section that has been incorrectly completed, click the "Reject" button:
  3. The system will display a window with a field to provide the reason for rejecting the document. Fill in the reason for rejecting the document, and then confirm the operation by clicking the "Reject" button. Note that the content entered in the "Provide a reason [...]" field will be sent to the Users of the logistics/transport company as a message regarding the rejection of the section.
  4. If the document was rejected due to incorrect data, this concludes the process, and you must now wait for the company's response. However, if the added document was assigned to the wrong section or a previously rejected document was accepted, you must deactivate the document to prevent it from blocking the section.
  5. To deactivate a document, click the "Disable" button associated with the relevant section and confirm the operation:
  6. The document has been deactivated, but will still remain visible to Administrators in the section.